State Farm® Insurance Agent Rusty Fanning

"I like it State Farm insurance because it is fair price and good customer service"

"Let's start this off by saying the truth. I don't like anything about insurance. However - this agency, and specifically Kyra Cross, made my mandated insurance needs work for me while saving me a shit ton of money. She had the unique ability to look after my risks while respecting my time - both in the ease of purchasing my polices and also slowing things down so I could understand things. Even though this agency is not local to me, I highly and will recommend to anyone who needs a competent agent."

"Kayla was amazing helping me add a car to our policy today and sorting out our billing options. Her assistance was greatly appreciated. We also appreciate all the work that Nick did to originally help us set up our policies when we first moved to Colorado."

"I recently switched to this agency when they gave me a quote I could not refuse. Kyra reached out, out of the blue and I am sure glad she did. She was very professional and courteous and I am thrilled with the resulting policies."

"We switched our insurance to State Farm because they were supposed to be a better rate. At first customer service seemed great but once we signed the paperwork that was the end of that. Our first issue came to us when our mortgage jumped up $600. Upon calling our insurance company we found out that State Farm did not contact them and get the home owners insurance switched over correctly. We called and found out they sent our information to a completely different company in California. After a slew of phone calls to our previous insurance and our mortgage company we fixed their mistake. Upon calling a week later State Farm had no record on their end that the wrong company had been contacted originally by them. They also did not fix it on their end a week ago when our mortgage company contacted them. When talking to their “customer relations specialist” (initials KB) she just argued that they did send it to the correct place and put the blame on us that they contacted the wrong company even though we were assured at the time we didn’t need to do anything and they would contact the mortgage company. I then had to find my paperwork from the mortgage company and call back with the correct info for them to change it in their side. For someone who is a customer relations specialist it really felt like she doesn’t understand how to not argue when the company was in the wrong. It was a very frustrating conversation when I’m always stressed out because I have to come up with $600 extra dollars for this months mortgage because of State Farm not doing their job correctly. Always follow up with an email to them or they will argue that no conversations or correct information was given but honestly I would use a different agents office."

"Kyra and Kenzie both helped me get things set up before too long, helped me find the best deal and cut what I was paying before by I good amount... damn near half. Thanks for being patient with me while still waking up and needing to double check my info during the process. A++"

"I've been working with Kayla, and I appreciate how friendly and prompt she is. She was able to help me secure some fairly abstract insurance forms for a lender same day. Absolutely great to work with."

"I was supported by Kyra who was extremely knowledgeable and helpful. Her approach was thorough and informative and I was grateful to switch to an affordable coverage!"

"Kyra was very responsive to my questions and providing the information I asked for. All over phone, email and text. She was able to get me the same or better coverage on my 3 policies, compared to my previous provider, and at a lower cost."

"Kyra was an absolute pleasure! From the very first meeting, she took the time to understand our needs and her customer service skills were unmatched, and being attentive to our questions and provided exceptional guidance. The way Kyra personalized our experience made us feel valued and supported every step of the way. We couldn't have asked for a better insurance agent especially with our various assets and the savings were beyond, should of called State Farm sooner !"

"I've been with State Farm since I started driving, 49 years ago. Rusty's a great guy and Kayla goes above and beyond to help with your insurance needs. Thanks"